- Express delivery and free returns within 30 days
- support@alhambrafurnituregallery.store
- +1 626-308-0714
At ALHAMBRAFURNITUREGALLERY, we are committed to providing quality computer desks that meet your expectations. If there is an issue with your order, we aim to make the return process clear, straightforward, and as convenient as possible.
Key Return Information
- Return Window: 30 days from the date of delivery
- Restocking Fee: None ($0.00)
- Return Method: By mail
- Return Shipping (Defective/Damaged Items): Free (we provide a prepaid label)
- Return Shipping (Change of Mind): Customer is responsible
- Refund Processing Time: Within 10 business days after approval
How to Start a Return
To request a return, please contact us at support@alhambrafurnituregallery.store and provide the following information:
- Your full name and order number
- The item(s) you would like to return
- The reason for the return (damaged, incorrect item, no longer needed, etc.)
Important: Items returned without receiving prior approval will not be accepted. After your return request is approved, we will provide the return address along with instructions for completing the return.
Return Eligibility
For an item to qualify for a return, it must meet the following requirements:
- Must be unused and remain in the same condition in which it was received
- Must include the original packaging, tags, and any accessories that were included
Return Shipping Policy
We aim to keep our return shipping terms simple and transparent:
- Defective or Damaged Items:
If your computer desk arrives damaged or has a manufacturing defect, we will cover the return shipping expense and provide a prepaid return label. - Customer-Initiated Returns:
If you wish to return an item because you changed your mind or ordered the wrong product, you are responsible for the return shipping costs. Original shipping charges are non-refundable.
Damages & Issues
Please inspect your order promptly after it has been delivered.
- Shipping Damage:
If your package arrives damaged, contact us as soon as possible so we can assist you and submit a carrier claim when necessary. - Incorrect or Defective Items:
If you receive an incorrect computer desk or a defective product, please contact us within the 30-day return period so we can work toward resolving the issue.
Refunds
After we receive and inspect your returned item, we will notify you by email regarding the status of your refund.
- Approved Returns:
Approved refunds will be sent back to the original payment method used for the purchase. - Processing Time:
Please allow up to 10 business days for us to process an approved refund. Your bank or card issuer may require additional time before the refunded amount appears in your account.
Exchanges
If you would prefer a different computer desk, we recommend returning the original product first. Once the return has been approved, you can place a new order for the item you would like instead.
For additional information related to orders and returns, please review our Terms of Service and Shipping Policy.
Contact Us
If you have any questions about this Return & Refund Policy, please contact us:
Email: support@alhambrafurnituregallery.store
Phone: +1 626-308-0714
Hours: Monday – Friday, 8:00 AM – 5:00 PM
Address: 323 E Main St, Alhambra, CA 91801, United States